Frequently Asked Questions

Coffee and tea generally require 3–5 business days of processing and approximately 2–5 business days in transit after carrier pickup. The estimated total delivery time is approximately 5–10 business days. Business days are Monday through Friday, excluding federal holidays.

Our coffee is roasted, packaged, and labeled after your order is placed rather than pulled from pre-roasted warehouse inventory. That made-to-order process takes a little longer, but helps your coffee arrive closer to its peak flavor.

Apparel, hats, bags, drinkware, and other branded merchandise are produced on demand. Production is generally 2–5 business days, followed by approximately 3–4 business days for standard U.S. shipping. Estimated total delivery time is approximately 5–9 business days.

Accessory processing and delivery times vary by supplier, destination, carrier, and product. Any available estimate will be shown during checkout or included with your shipping confirmation.

Not always. Coffee, tea, merchandise, accessories, and gift items may be prepared by different fulfillment partners. Items from one order may ship on different dates, arrive in separate packages, use different carriers, and have separate tracking numbers.

Shipping charges are calculated during checkout based on the products ordered, package size and weight, destination, carrier, and fulfillment location. If different suppliers fulfill different parts of an order, shipping may be calculated separately. The complete shipping amount is displayed before payment is submitted.

Expedited production is not available for coffee or tea because each order must complete the roasting, packaging, and labeling process. Faster shipping may be available for some merchandise or accessories when shown at checkout, but it does not shorten production time or guarantee delivery by a specific date.

Submit a change or cancellation request through our Contact page within two hours of purchase. Changes and cancellations are not guaranteed because orders may be transmitted to fulfillment partners immediately. Once roasting, production, packaging, or supplier fulfillment has begun, the order cannot be changed or canceled.

If you notice an address error, contact us within the two-hour change window and we will attempt to update the order. Address changes are not guaranteed once fulfillment has begun. Updating the address in your customer account does not update an order that has already been placed.

Those tracking statuses usually mean the shipping label has been generated but the carrier has not yet scanned the package into its network. Tracking can take additional time to update, especially during weekends, holidays, or periods of heavy carrier volume.

Review the tracking information and contact the carrier first when a package appears delayed in transit. If it still has not arrived, contact The Coffee Chemist within 30 days of the estimated delivery date. We will review the shipment with the applicable carrier or fulfillment partner.

Verify the shipping address, check entrances and sheltered delivery areas, ask household members, neighbors, building staff, or your mailroom, allow one additional business day, and contact the carrier with your tracking number. If the package is still missing, contact us. A replacement or refund is not automatic when carrier tracking confirms delivery, but we will review the situation.

No. For health, food-safety, and quality-control reasons, coffee and tea are final sale. We do not accept returns, refunds, or exchanges for taste preferences, ordering the wrong coffee or tea, selecting the wrong roast or grind, ordering the wrong quantity, changing your mind, or improper storage or preparation.

Contact us within seven days of delivery if you received the wrong coffee or tea, the wrong grind, an incorrectly labeled product, a damaged or unusable product, a missing item, or another fulfillment error. When the error was ours or our fulfillment partner’s, the normal resolution is a replacement at no additional cost.

No. Coffee and tea should not be mailed back. For food-safety reasons, returned consumable products cannot be resold.

Most apparel and branded merchandise is printed or created specifically for each customer and is final sale. Returns or exchanges are not available for buyer’s remorse, fit preferences, selecting the wrong size or color, ordering the wrong product, or providing an incorrect shipping address.

Contact us within 30 days of receiving the product if merchandise is damaged, defective, misprinted, printed on the wrong item, produced with the wrong design, sent in a different size or color than ordered, or missing from the shipment. Approved claims are normally resolved with a replacement at no additional cost.

Unless an accessory is marked final sale, you may contact us within 14 days of delivery to ask whether an unused item qualifies for return. Supplier approval is required. Eligible accessories generally must be unused, unworn, unwashed, unopened when applicable, complete, in original packaging, and in resalable condition.

Contact us within 30 days of delivery. We will review the claim with the applicable supplier. When approved, our normal remedy is a replacement. A refund may be provided when replacement is unavailable or unreasonable.

Please include your full name, order number, a description of the problem, clear photographs of the full product and the problem area, photographs of the packaging, a photograph of the shipping label, and confirmation of the shipping address used for the order. Keep the product and all original packaging until the claim is completed.

Our standard remedy for an approved damaged, defective, incorrect, misprinted, missing, or lost-item claim is replacement first. A refund may be issued when replacement is unavailable, the product has been discontinued, replacement is unreasonable, or a refund is otherwise the most appropriate resolution.

Approved refunds are issued to the original payment method whenever possible. Additional processing time may be required by your bank, card issuer, payment provider, or financial institution. Original shipping charges are generally nonrefundable unless the entire order was incorrect, defective, damaged, or lost because of an error by The Coffee Chemist or a fulfillment partner.

No. Do not mail or return any product until you have contacted The Coffee Chemist and received written return instructions. Products may come from different suppliers and may require different return addresses.

You must be at least 18 years old or the age of legal majority in your jurisdiction to place an order. Individuals under 18 may use the website only with the involvement and permission of a parent or legal guardian.

Not necessarily. Coffee and tea are agricultural products, so natural differences can occur between harvests, origins, roasting batches, and production runs. Flavor descriptions and tasting notes are subjective and are provided as general guidance rather than a guarantee of a particular experience.

Yes. Product colors may look different depending on your device, screen settings, lighting, printing process, fabric, or production method. Merchandise measurements and sizing information are approximate, so please review available size charts and product specifications before ordering.

Unless a product is specifically labeled otherwise, coffee and tea products may contain caffeine. Individual sensitivity to caffeine varies.

Coffee, tea, drink-related products, gift sets, and food products may contain or come into contact with allergens. Review product labels, ingredient lists, preparation instructions, warnings, and allergen information before consuming or serving a product.

No. Statements about coffee, tea, herbs, flavor ingredients, wellness, energy, concentration, and similar product characteristics are provided for general informational purposes only. Our products and website content are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

An automated order confirmation acknowledges that we received your order, but it does not necessarily mean the order has been accepted. Orders may be rejected, canceled, or limited because of product availability, incorrect pricing or information, payment authorization issues, suspected fraud, supplier limitations, shipping restrictions, customer-information errors, or violations of the Terms & Conditions.

Customers are responsible for reviewing order information before checkout. If incorrect information or selections cause a production, replacement, correction, or reshipping cost, the customer may be responsible for those charges.

Unless a promotion specifically states otherwise, promotions generally cannot be combined, cannot be applied retroactively, have no cash value, and may be limited by product, quantity, customer, location, or date.

Depending on how you interact with us, we may collect your name, email address, billing and shipping information, order details, contact-form messages, website usage data, and email-marketing preferences.

The current Privacy Policy explains that information may be used as part of operating the website, fulfilling orders, processing payments, managing email communications, and analyzing website activity.

Yes. The current Privacy Policy states that The Coffee Chemist may use third-party service providers to operate the website, fulfill orders, process payments, manage email communications, and analyze site activity.

No. Our Terms & Conditions state that the website and services are not directed to children under 13, and we do not knowingly request or collect personal information directly from children under 13.